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Motaware CRM

Customer relationships

Keep every customer, lead and deal in one place and move deals through your pipeline with a drag. Send email and sequences from your own mailbox, let rules score and assign new leads, and see how your sales are doing at a glance.

Included in every plan, Free too. An alternative to Salesforce, HubSpot.

What you can do with CRM

Contacts, accounts and leads

Each record has its own timeline of tasks, meetings, calls, notes and emails. Convert a qualified lead into a contact, an account and a deal in one step.

  • Custom fields, including picklists, dates and currency
  • Import and export contacts as CSV
  • Search across records, products, quotes and invoices

Pipelines you can drag

Move deals between stages on a kanban board and watch your team's changes arrive live. Run several pipelines, each with its own stages, probabilities and won or lost outcomes.

  • A reason asked for every lost deal
  • Stage history with time spent in each stage
  • A weighted forecast of open deals

Email from your own mailbox

Connect the mailbox you already use and send email from the CRM, logged against the contact. Templates fill in names and companies for you.

  • Sequences of up to 20 timed steps
  • Pause, resume and unenrol at any time
  • Replies arrive in your own inbox as usual

Automation that does the busywork

Score leads with your own rules and hand new ones out directly, in turn or to whoever has the fewest. Workflows react when records are created, updated or deleted.

  • Send an email, create a task or update a field
  • Notify a teammate or call a secure webhook
  • Every workflow run is logged

Products, quotes and invoices

Build quotes from your product list, turn an accepted quote into an invoice and record payments against it. Numbers are assigned in order for each workspace.

  • Line items with discounts and tax
  • Paid and partly paid set from recorded payments
  • Unpaid invoices marked overdue automatically

Web forms and reports

Capture leads straight from your website with an embeddable form. Nine built-in reports and a dashboard show your pipeline, revenue, conversion and team activity.

  • Copy-and-paste form code with spam protection
  • Won versus lost, with the top lost reason
  • Sales by owner and lead source

What your plan includes

CRM is in every plan, Free included, with every feature on every plan and no limits on records or users.

  • Free $0

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000
  • Personal $10/mo

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000
  • Pro $18/mo

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000
  • Family $25/mo

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000
  • Business Starter $10/mo per seat

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000
  • Business Standard $18/mo per seat

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000
  • Business Plus $25/mo per seat

    CRM features
    All included
    Recycle bin kept for
    60 days
    Contacts per CSV import
    5,000

If a paid plan ends, your CRM stays readable for 90 days so you can export your contacts.

Compare plans

Security and privacy

Permissions checked on the server

Profiles set who can view, create, edit and delete in each module, and the server enforces them on every request. People only see the modules they're allowed to.

Encrypted mailbox passwords

The password for a connected mailbox is stored encrypted. Mail only goes out over an encrypted connection to a server that requires sign-in.

No reaching inside the network

Mail servers and webhooks must be public addresses. Private and internal hosts are refused, and webhooks must use https.

An audit trail

Changes to your records are logged with before and after values, and admins can review the log by record type and user.

Questions about CRM

Does CRM sync my inbox?

Not yet. You connect your mailbox for sending, and every message is logged against the contact. Replies arrive in your own inbox as usual.

Can I send quotes and invoices as PDFs?

Not yet. You can build quotes and invoices, convert one into the other and record payments, but sending them to customers happens outside the CRM for now.

Can I import my existing data?

You can import contacts from a CSV file, up to 5,000 rows at a time, and companies are matched or created by name. Importing accounts, leads and deals isn't available yet.

How do I add my team?

An admin invites people by email and chooses their profile and role. They join the first time they sign in with that address. CRM doesn't send the invitation email, so send them the link yourself.

Are there limits on contacts or users?

No. CRM has the same features on every plan, Free included, and no limit on records or team members. See Pricing for what each plan adds across Motaware.

What happens if my paid plan ends?

Nothing is deleted straight away. CRM becomes read-only for 90 days, so you can still look everything up and export your contacts. Subscribe again to make changes.

Bring your customers into one place

CRM is in every Motaware plan, including Free. Set up your workspace and pipeline in a couple of minutes.